Website privacy notice
How we collect, use and protect your personal information.
This Privacy Policy explains what information Wight Cleaning Co may collect when you use our website, contact us, request a quote, book a service or communicate with us.
Section 1
Who we are
Wight Cleaning Co provides exterior cleaning services across the Isle of Wight. For the purposes of this Privacy Policy, Wight Cleaning Co is the data controller for the personal information we collect and use.
You can contact us through the details provided on our website, including our contact page and email address: info@wightcleaning.co.
Section 2
Information we collect
We may collect information that you provide directly to us, information created while providing services, and limited technical information when you use our website.
Information you provide
- Your name.
- Email address.
- Phone number.
- Address, postcode or service location.
- Details of the work you want carried out.
- Messages, enquiries, photos or other information you send to us.
Information connected with our services
- Quotation details.
- Booking and appointment information.
- Invoices, payment records and account notes.
- Job notes, before and after photos, or service records where relevant.
Website information
- Pages visited and how visitors use the website.
- Device and browser information.
- Approximate location information based on technical data.
- Cookie and analytics information, depending on your cookie choices.
Section 3
How we use your information
We use personal information for normal business and service purposes, including to:
- respond to enquiries and quote requests;
- arrange bookings and carry out cleaning services;
- send service updates, reminders, invoices or payment information;
- manage customer records and business administration;
- deal with complaints, questions or disputes;
- improve our website, customer experience and marketing;
- protect our business, website and customers;
- meet legal, tax, accounting or regulatory obligations.
Section 4
Our lawful bases for using information
Under data protection law, we need a lawful basis for using personal information. The basis we rely on depends on why we are using the information.
| Purpose | Example information | Likely lawful basis |
|---|---|---|
| Responding to enquiries and preparing quotes | Name, contact details, address, postcode, service details, photos you send | Legitimate interests or steps before entering into a contract |
| Providing booked services | Contact details, service address, booking notes, job records | Contract |
| Invoices, payments and business records | Invoice details, payment records, account notes | Legal obligation and legitimate interests |
| Website analytics and improvement | Usage data, device data, pages visited, cookie data | Consent where required, otherwise legitimate interests |
| Marketing, portfolio and reviews | Job photos, review details, general service information | Consent or legitimate interests, depending on the situation |
| Handling complaints, disputes or safety issues | Messages, job notes, photos, service records | Legitimate interests and legal obligation where applicable |
Section 5
Cookies, analytics and website tools
Our website may use cookies and similar technologies to help the site work properly, remember choices, understand website performance and improve user experience.
Google Analytics
We use Google Analytics to help us understand how visitors use our website, including pages visited, referral sources, devices used and general website performance.
Google Analytics is not intended to personally identify website visitors. More information is available in Google’s privacy information: Google Privacy Policy.
Microsoft Clarity
We may use Microsoft Clarity to understand how visitors interact with the website through tools such as heatmaps and session behaviour insights. This can include clicks, scrolling, page visits, device information and approximate location based on technical data.
Clarity is used to improve website usability and performance. Sensitive form fields should be masked where possible. More information is available here: Microsoft Privacy Statement.
Cloudflare Turnstile
Our contact form may use Cloudflare Turnstile to help protect the website from spam and automated abuse. This tool may process limited technical information to verify that a form submission is genuine.
You can control cookies through your browser settings and, where shown, through our website cookie controls. Some features may not work properly if essential cookies are blocked.
Section 6
Photos, video and job records
We may take photos or videos in connection with quotes, site visits and cleaning work. These may be used for job records, quality control, training, health and safety, customer queries, complaints or disputes.
We may also use suitable photos or videos for promotional purposes, such as our website, social media, portfolio pages or marketing materials.
Where practical, we aim to focus on the work being carried out rather than identifiable people. We also aim to avoid showing personal details, neighbouring properties, vehicle registration numbers or other sensitive information where reasonably possible.
If you have concerns about photos or videos being used for promotional purposes, please tell us before work begins.
Section 7
Sharing your information
We do not sell your personal information.
We may share information with trusted third parties where needed to run our website, provide our services, manage our business or meet legal obligations. This may include:
- website hosting, security and form protection providers;
- analytics providers;
- email, phone, messaging and customer communication services;
- accounting, invoicing or payment services;
- professional advisers, insurers or legal representatives;
- public authorities where required by law.
Section 8
How long we keep information
We keep personal information only for as long as reasonably needed for the purpose it was collected, including to provide services, respond to enquiries, maintain records, resolve disputes and meet legal, tax or accounting obligations.
Enquiry information may be kept for a shorter period if no booking is made. Customer, invoice and business records may be kept for longer where needed for accounting, legal or insurance purposes.
Section 9
Data security
We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
Section 10
International transfers
Some website, analytics, communication or business service providers may process information outside the UK. Where this happens, we expect appropriate safeguards to be used where required by data protection law.
Section 11
Your rights
Depending on the circumstances, you may have rights in relation to your personal information, including the right to:
- request access to your personal information;
- ask us to correct inaccurate information;
- ask us to delete information in certain circumstances;
- ask us to restrict how information is used;
- object to certain types of processing;
- withdraw consent where we rely on consent;
- request a copy of information in a portable format where applicable.
To make a request, please contact us using the details on our website. We may need to verify your identity before responding.
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information is handled: ICO complaints.
Section 12
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date shown near the top.
